Return, Exchange and Order Cancellation Policy

We understand that buying online can be tricky without having seen the actual product or try it on. With that in mind, we happily accept returns and exchanges  within 14 days of receipt with below terms:

  • Returned items must have tags intact and be returned in its original packaging

  • Returned items must not be soiled, washed or altered, with no visible signs of wear or tear

  • Discounted items cannot be returned for a refund

  • The purchaser will return the item at own cost, we will issue exchanges free of charge thereafter.

Please not that the Signature Socks is not eligible for returns due to hygiene reason

If your item(s) adhere to the above terms, initiate a return via Eubi Returns Centre with your order number and associated email address.

Eubi reserve the rights to reject a refund or exchange requests for returned item(s) that do not comply with above terms.

    For a refund, a shipping & handling fee of AUD12 (previously included in the order) will be deducted from the total refundable amount.

    Please note that refunds are strictly not allowed for items that have been exchanged.

    Do drop us an email at hello@eubiofficial.com should you require help.

    HOW LONG WILL IT TAKE FOR MY REFUND/EXCHANGE TO BE PROCESSED?

    • Please allow up to 5 working days for us to assess your return & process your refund or exchange from the time we receive them
    • Refunds may take up 10 business days to be credited back into your original mode of purchase.

    CAN I EXCHANGE MY ORDER AT A PHYSICAL STORE/WITH A STOCKIST?

    We do not allow exchanges to be performed at physical outlets. All online orders are to be returned back to our Returns centre with request placed via Eubi Returns Centre 

    ORDER CANCELLATIONS

    If you wish to cancel your order prior to dispatch:

    • Email us at hello@eubiofficial.com as soon as possible, preferably within 24 hours order was placed.
    • We cannot guarantee that your order will be cancelled as we aim to fulfil all orders within the next business day.
    • Successful order cancellations are subjected to a $5.00 administration/cancellation fee. 

    ALL OTHER QUERIES

    Please view our FAQs page or contact us at hello@eubiofficial.com or via Facebook Messenger for all other queries.

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