Please read about fabric & tech of our products here
Sizing charts that includes length, width and inseam measurements are found here.
Yes, we ship worldwide with exception of South Africa, Egypt & Lebanon. Shipping will be calculated upon check out.
|Shipping Cost||Order Value|
|Country||A$55 or less||A$55.01- A$110||A$110.01 & above||Express|
|Australia||A$10.50||A$8.50||Free shipping||From A$8.50|
|New Zealand||A$15.00||A$10.50||Free shipping||From A$10.50|
Please note that shipping times are estimates and actual delivery times may differ. We ship via Australia Post, Fastway Couriers or Couriers Please.
|Australia||2-5 Business Days||1-3 Business days|
|New Zealand||4-10 Business Days||3-5 Business days|
Please note that shipping times are estimates and actual delivery times may differ. We ship via Australia Post & DHL eCommerce.
For custom charges, please refer to our FAQ.
If your country is not in the list, please email us at email@example.com so that our customer support team can assist you.
While we take active steps and measures to ensure that your parcel is free from customs and duties upon dispatch and have covered all available customs and duties, we cannot guarantee that your parcel will be free from customs and duties as Eubi has no control over these charges as it varies from country to country.
We do however, cover custom charges if you've opted for insured shipping during checkout. Please clear the custom fees and send us a copy of the receipt to get reimbursed. Note that we can only do so with proof of payment (official receipt).
We do not cover custom charges for uninsured orders. Charges must be paid by the person receiving the parcel.
We do advise getting in touch with your local customs bureau to inquire on current charges so as to not receive an unexpected surprise when the parcel arrives!
Please contact our customer support team at firstname.lastname@example.org if your parcel has not arrived after the above mentioned estimated shipping time.
Once your parcel has been shipped out, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. However, if you’re facing difficulty tracking your parcel or if you have not received a shipping confirmation email after 3 business days, please get in touch with us at email@example.com.
We work very quickly to process all our orders. Please notify our customer support team of any changes to the order as soon as possible preferably within 24 hours via email at firstname.lastname@example.org.
However, sometimes we may have processed and shipped out your order within 24 hours and if that’s the case, we are unable to allow any changes. Please check our size chart carefully (sizes run small) before you place an order.
Please contact us as soon as possible via email at email@example.com to notify us and provide us with you updated personal details or accurate shipping information. If your parcel has been shipped out, we are unable to amend the shipping details.
In the event a parcel is returned to us due to incorrect/incomplete shipping details, reshipping fees will be applicable.
We accept payments via PayPal, Visa, Mastercard, AMEX credit cards and debit cards.
No, you do not need to have a PayPal account to purchase from us. Simply select 'checkout as guest' once you have selected Paypal as your preferred payment method at the checkout.
We are terribly sorry if this happened, please allow us to resolve this matter as soon as possible by contacting us on firstname.lastname@example.org within 7 days from the product was received.
Please refer to our Return & Exchange policy here.
If you wish to cancel your order prior to dispatch, please email us at email@example.com as soon as possible, preferably within 24 hours from the time the order has been placed. We cannot guarantee that your order will be cancelled upon request as our Fulfillment Team works very quickly in processing all our orders. We aim to fulfill all orders within the NEXT BUSINESS DAY from the time you have placed an order with us. If your order has been dispatched, we regret to inform you that we are no longer able to cancel the order but you may return the item to us as per our Return & Exchange policy.
For all successful order cancellations prior to dispatch, you will be subjected to a $5.00 administration/cancellation fee. If your request for order cancellation has been approved, we will send you an email to notify you when the refund has been processed. Please note, the amount refunded will be less the $5.00 administration/cancellation fee.
The promotional/discount code only applies once per order.
To best take care of your shorts please rinse immediately after use. Use cold gentle machine wash and wash with like colors only. Do not bleach. Do not tumble dry. Do not dry clean. Hang dry or air dry your shorts, preferably. Cool iron inside out if necessary.
Please do not hesitate to contact us at firstname.lastname@example.org.
Our friendly customer care support will get back to you as soon as possible within 24 - 48 hours.